CARLUV (carluv.co.uk) provides an online service owned and operated by CARLUV Limited (“CARLUV”, “we” or “us”). Please take the time to review this privacy statement which explains the information that CARLUV collects about you, how we use it, and your rights in relation to that information.
We encourage you to read our full privacy statement, below, for more information
CARLUV Limited of 20-22 Wenlock Road, London, N1 7GU, England is the data controller of the personal information collected via or in connection with our website (CARLUV.co.uk) and our app (which are together referred to as the “site”).
We collect personal information from you when you provide it to us directly and through your use of the site. This information may include:
We may also receive confirmation from one of our Third-Party Providers if you buy a product from them, for our accounting purposes and to manage the dealer’s account with us.
This privacy statement is primarily aimed at users of the site. However, if you are applying for a job with CARLUV, we will collect and use the information you provide to us in the course of your application to assess your suitability for the position you have applied for and for other roles in the future, and to monitor diversity and equal opportunities in our recruitment process. Please note that as part of the application process, we may also collect information about you from third parties, for example recruiters, referees, or from publicly available sources (e.g. LinkedIn). Please visit the site for more information about careers at CARLUV, or contact us using the details below [email protected].
Depending on how you use the site, your interactions with us, and the permissions you give us, the purposes for which we use your personal information include:
If you are obtaining financing from a Third-Party Provider via our site, the information you provide may be used to run a credit check. The results of this check may affect whether or not you can complete the transaction on the site.
In order to buy a car from us, you must confirm that you hold a valid driving licence. Before completing the transaction, we will use a third party to confirm that your driving licence is valid. As part of this check, we will receive information about any driving convictions you have.
We are required to have a lawful basis under UK data protection law to process your personal information. Other than in exceptional circumstances, our lawful basis for processing is:
Contract: To perform a contract with you (if you’re buying a car from us), or take steps at your request before you enter into a contract with us (in other words, before you make the purchase).
Consent: We rely on your consent to process your personal information when you transact with us, or otherwise voluntarily provide us with information. We may also ask your consent to send you marketing, and to set non-essential cookies on your device. We will seek your explicit consent to process information about any driving convictions.
You can withdraw your consent at any time, for example by opting-out of receiving marketing communications or deleting your cookies.
Legitimate interests: We will also process your personal information where it is in CARLUV or a third party’s legitimate interests to do so, in order to maintain our site and conduct our business. For example:
We love to communicate with our users and so, depending on your marketing preferences, we will use your personal information to send you marketing material, including by email, SMS or post. Some of these messages will be tailored to you, based on your previous use of our site.
If you no longer want to receive marketing communications from us (or would like to opt back in), you can change your preferences at any time by contacting [email protected] or clicking on the ‘unsubscribe’ link in any email.
If you unsubscribe from marketing, please note that where necessary we will still contact you with service messages from time to time.
You may also see adverts for our site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to users who have visited our site) and/or similar technologies. Where you see an ad on third party websites or social media, this may be because we have engaged the third party or social network to show ads to our users, or others who match the demographic profile of our users. In some cases, this may involve sharing your email address with the third party or social network so that they can identify you as one of our users. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.
We share users’ personal information with third parties in the following circumstances:
We also disclose aggregate data, which does not identify any user personally, including to third parties working in media, consumer research and the car industry (for example, as analysis of popular cars in a given year).
Our site is hosted by Amazon Web Services which has servers based around the world, and we may use other international service providers. Consequently, your personal information will be processed in countries outside of Europe, including in countries where you have fewer legal rights in respect of your data than you do under local law. Where we transfer personal information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, including by using the EU Standard Contractual Clauses and the EU-US Privacy Shield. Please contact us at [email protected] if you would like more information about these safeguards.
We keep a record of transactions on our site for up to seven years, to protect us from legal claims.
Please note, however, that if you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Our site is not intended for, and should not be used by, anyone under the age of 18. We do not knowingly collect personal information from individuals under 18.
You have certain rights in respect of your personal information, including the right to access, correct, and request the erasure of your personal information.
You also have the right to object to your personal information being used for certain purposes, including to send you marketing communications. See ‘Marketing & Advertising’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, please contact us using the details below. You are also entitled to contact the UK’s supervisory authority for data protection, the Information Commissioner’s Office.
CARLUV ltd., 20-22 Wenlock Road, London, N1 7GU, England